Mobile Banking FAQs

How do I access Mobile Banking?

To use Mobile Banking, you must be a Blue Ridge Bank customer enrolled in online banking services. If you already have access to online banking, just type www.brbmobile.com into your web browser through your cell phone.

If you are not a current Blue Ridge Bank online banking customer, it's easy to enroll. Just click here to get started. Or you can visit your local branch or call us at (816) 795-9933. After you enroll, you can easily login to Mobile Banking by using your online user name and password.

Do I need Internet access on my cell phone?

Yes, you must have Internet access on your cell phone to use all the features of this service. If you do not have Internet access please contact your service provider for details on specific fees and charges.

What happens if I can't access the URL?

Please be sure you have web access through your mobile device. If you do not, then please contact your service provider. If you do have Internet capabilities and cannot access www.brbmobile.com, we suggest going to www.operamini.com through your cell phone to download their mobile web browser application. Some cell phone web browsers can block flash programs, but Opera Mini can be used to work around these types of blocks.

What kind of banking can I do if I have a personal account?

You can pay bills, transfer funds between accounts, view transaction history and current balance information, check branch locations and hours, and access local weather.

What kind of banking can I do if I am a business customer?

You can pay bills, view transasction history and current balance information, transfer funds between eligible accounts, check branch locations and hours, and access local weather.

Can I view check images?

Most smartphones enable you to view checks written on your account. Some smaller phones, such as Razors, cannot display legible images. If your phone is too small to view images, brbmobile.com knows the difference between phone types and the "View Check Images" option will not be available.

Is BRB Mobile secure?

Your personal information is protected by 128-bit encryption as it travels to your mobile device to prevent unauthorized access. We use multi-factor authentication technology to verify your identity, providing an extra layer of security for your peace of mind. We do not transmit account number information and none of your financial information is stored on your mobile device.

What happens if I lose my cell phone?

Your information is secure. We do not transmit account number information and none of your financial information is stored on your cell phone or mobile device.

Are there any fees associated with Mobile Banking?

Blue Ridge Bank does not charge you any fees to access brbmobile.com. However, your wireless provider may charge you Internet usage. We encourage you to contact your provider for details on their rates and charges.

Why does my mobile banking screen look different than my friend's screen even though we both bank at Blue Ridge Bank?

Each mobile device model and service provider offers a variety of web browser applications, and brbmobile.com is capable of adjusting to most types of phones that offers web access. However, different mobile devices may display a variety of font sizes, colors and buttons.

How do I get a map to a Blue Ridge Bank branch?

Go to the Locations Page, select a city, then click on the Get Mobile Map link.

How do I check the weather?

Go to the Locations Page, select a city, then click on the Get Local Weather link.

If you have any other questions please contact Customer Service at (816) 795-9933. One of our representatives will be glad to help you.


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