Need something? How can we help?
Blue Ridge Bank and Trust Co. is committed to putting our customer first. The Customer Service Call Center is equipped to answer questions about your account, from checking to loans, quickly and efficiently. They are also prepared to help you with Online Banking.
Customer Service Center
Call 816-358-5000 or complete the Contact Information form below.
Monday - Friday 8 a.m. to 11 p.m.
Saturday - Sunday 9 a.m. to 5 p.m.
For employment opportunities, please visit our Careers page.
See our Locations page
The Customer Service Center can help you with
- A Lost or Stolen Debit/ATM Card
- Debit/ATM Card Replacements
- Debit Card Emergency Increase
- Debit Card Travel Notification
- Online Banking Password Reset
- Telephone Banking Password Reset
- Deposit and Loan Account Inquiries
- Fax or Mail Loan Applications
- Deposit and Consumer Loan Rate Information
- Telephone Transfers
- Stop Payments
- Research Requests
- General Information and Comments
To Report Fraud or Lost/Stolen Debit Card after hours
To Activate your Debit Card or Change the PIN
If you believe you have responded to a fraudulent e-mail or have given your personal information to a scammer, contact our Customer Service Center at 816-358-5000.
Blue Ridge Bank and Trust Co. will NEVER ask you to verify personal information via email, nor will we call you and request information over the telephone. Read emails carefully and DO NOT click on any links you are unsure about.
The new Federal Trade Commission (FTC) website - IdentityTheft.gov - can help you report and recover from identity theft. They will walk you through each recovery step and help you put a plan in action.
Due to increased debit card fraud, there may be travel restrictions in some states you are visiting that could impact the use of your Blue Ridge Bank Debit MasterCard®. Please call 816-358-5000 (during business hours) before traveling to ensure your card is not blocked. For international travel, please allow 24-hour notice.
Blue Ridge Bank and Trust Co. Routing Number
Our bank routing number is 101001364.
To Make a Loan Payment Over the Phone
You can make your loan payment over the phone using your VISA®, MasterCard®, or Discover® debit/credit card*.
Please call (816) 874-4710.
Hours: Mon - Fri, 9:00 am - 4:30 pm
*Beginning October 1, 2015, Blue Ridge Bank will charge a $7 convenience fee to pay over the phone. In addition, certain fees may be charged by your credit card company. We advise you to check with them before making a payment.
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