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Personal Online Banking

Welcome to Blue Ridge Bank's Online Banking!

Now it's even easier to bank when, where, and how you want with online and mobile access to your accounts at Blue Ridge Bank and Trust Co.

Features of our Online Banking service
 
  • View account balances on checking, savings, loans and lines of credit
  • View and print your statement
  • Transfer funds among your deposit accounts
  • Make a loan payment
  • View account transaction history
  • View images of checks, deposits and withdrawals
  • Download transactions into your financial management software
  • Email us with questions or for support
  • Set alerts and monitor various account events, your current balance, when a current item clears, or even personal reminders

Blue Ridge Bank's online bill pay makes paying bills easy and convenient, giving you more freedom to enjoy life.

Features of our Bill Pay service

Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

  • Save time. With Bill Pay, you can receive and pay your bills online, all in one place. Schedule recurring payments like your mortgage, rent or car loan.
  • Save money. Make one-time payments like credit cards, utilities or phone and save money on postage, late fees and checks.
  • Stay organized. Your payment history is stored in your online account.
  • Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen.
  • Help the environment by saving paper.
  • Person-to-person payments (P2P) - Send money to anyone electronically. Simply set the person as a payee and enter their email address and a keyword. The payee will have nine calendar days to complete their secure validation, and the payment will be processed. With this feature, you can easily reimburse a friend, pay a babysitter, send money to a college student, etc.
  • e-Bill - This service allows you to have bills delivered directly to your bill pay account. With e-Bill, you will be able to see your balance due, due date and minimum payment information from companies that have the ability to send electronic bills. Common examples of these types of companies include utility companies and credit card companies.


Telephone Banking - 816-358-BANK (2265)

Telephone Banking is free and easy! Another great way to access your Blue Ridge Bank accounts when it is convenient for you - 24/7. With telephone banking, you can transfer funds, check a balance, make a loan payment, get bank information, report a lost or stolen credit or debit card and more.

How to use Telephone Banking
  • Call 816-358-BANK (2265) from any touch-tone phone.
  • Select an option and then enter your account number (e.g. Press 1 to hear your checking account balance, then enter your checking account number.)
  • Enter your personal identification number (PIN). The first time you use telephone banking, you will need to establish your PIN. You will be asked to enter your 9-digit Social Security Number and then set up a 6-digit PIN. You will then use this number on all future inquiries. You do have the option to change your PIN at any time.
For questions, please call our Customer Service Center at 816-358-5000.
An e-Statement is an electronic version of your checking, savings or money market statements. An e-Notice is an electronic version of a paper notice.

What are the benefits of receiving e-Statements and e-Notices?

  • Free, convenient, easy and secure
  • Immediate access to view, print, download and save
  • Faster than receiving a statement or notice through the mail
  • Increases protection against identity theft and mail fraud
  • Reduces paper clutter which saves trees and conserves energy used to produce and transport paper statements and notices.

How do I begin receiving e-Statements and e-Notices?
You must be a Blue Ridge Bank customer enrolled in NetTeller online banking services.
  • If you are currently enrolled in NetTeller online banking, all you need to do is complete the online enrollment available within the e-Docs tab in NetTeller.
  • If you are not currently enrolled in NetTeller online banking, you will need to register for this service. Once you are enrolled in NetTeller online banking, you can proceed with e-Statement/e-Notice enrollment available in the e-Docs tab in NetTeller.
The NetTeller online banking enrollment form may be dropped off at any location or mailed to:
Blue Ridge Bank and Trust Co.
651 NE Woods Chapel Rd.,
Lee's Summit, MO 64064

How do I retrieve my e-Statements and e-Notices?
Your e-Statement/e-Notice notification will be delivered via email. The email notification will let you know your statement or notice is available in NetTeller for viewing, printing, storing or downloading in a PDF format.

Are there any software requirements for my PC?
To access the PDF format, you will need Adobe® Reader®. To obtain a free download, go to www.adobe.com. You will also need a browser that can print PDF documents. For a list of NetTeller supported browsers, contact our Customer Service Center at 816-358-5000.

When will I receive my first e-Statement?
You will receive notification on your next regularly scheduled statement date, unless it is scheduled a few days from us receiving your completed enrollment. In that situation, you will receive notification for the next month's statement.

How long will I be able to access previous e-Statements and e-Notices?
Your statement/notice will remain in NetTeller for 18 months, after which time it will be automatically deleted.

Who do I contact if I forgot my password or get locked out?
You can call a Blue Ridge Bank customer service representative at 816-358-5000, Monday–Friday from 8:00 a.m.– 5:00 p.m. and Saturday 8:30 a.m.–Noon.

Can email notifications be sent to multiple addresses?
No, email notifications can only be sent to one email address at this time.

Can e-Statements and e-Notices be sent to multiple NetTeller Online Banking IDs?
eStatements and eNotices can only be delivered to one NetTeller Online Banking ID at this time. However, the current text-only statement will remain available to multiple NetTeller Online Banking IDs.

Who do I contact if my email address changes?
You can update any changes to your email by accessing the eDocs tab located in NetTeller.

Will I be able to revert back to a paper statement or paper notice in the mail?
Yes, you can withdraw your consent to receive your statement or notice in an electronic format for any of your accounts by accessing the eDocs tab in NetTeller online banking and unselecting the accounts and notices you want removed.

Who do I contact if I have additional questions?
You may contact us by email at call.center@blueridgebank.net, or by phone at 816-358-5000 for our Customer Service Center, Monday–Friday, 8:00 a.m.–5:00 p.m., and Saturday 8:30 a.m.–Noon.