Jump to top navigation Jump to online banking login Jump to main navigation Jump to content Jump to footer

menu icon
menu icon


young man on couch

Contact Us

Customer Service Center

Blue Ridge Bank and Trust Co. is committed to putting our customer first. The Customer Service Call Center is equipped to answer questions about your account, from checking to loans, quickly and efficiently. They are also prepared to help you with Online Banking.

Call (816) 358-5000 or email call.center@blueridgebank.net
Monday – Friday: 8 a.m. – 11 p.m.
Saturday – Sunday: 9 a.m. – 5 p.m.

For employment or personnel inquiries, please email hr@blueridgebank.net

Business Hours
See our Locations page

The Customer Service Center can help you with:

To Report a Lost or Stolen Debit Card after hours:

Please call 1-800-264-5578.

Now offering an automated Hot Card feature available in both English and Spanish. To use this feature choose Option 1 - Hot Card Services. You will be prompted to enter the following fields:

If you do not know your card number, you will be prompted to enter three of the following five fields:

If You Suspect Fraudulent Activity:

If you believe you have responded to a fraudulent e-mail or have given your personal information to a scammer, contact our Customer Service Center at 816-358-5000.

Blue Ridge Bank and Trust Co. will NEVER ask you to verify personal information via email, nor will we call you and request information over the telephone. Read emails carefully and DO NOT click on any links you are unsure about.

The new Federal Trade Commission (FTC) website - IdentityTheft.gov - can help you report and recover from identity theft. They will walk you through each recovery step and help you put a plan in action. 

Travel Notification:

Due to increased debit card fraud, there may be travel restrictions in some states you are visiting that could impact the use of your Blue Ridge Bank Debit MasterCard®. Please call 816-358-5000 (during business hours) before traveling to ensure your card is not blocked. For international travel, please allow 24-hour notice. 

Blue Ridge Bank and Trust Co. Routing Number:

Our bank routing number is 101001364.

To Make a Loan Payment Over the Phone:

You can make your loan payment over the phone using your VISA®, MasterCard®, or Discover® debit/credit card*.

Please call (816) 874-4710.

Hours: Mon - Fri, 9:00 am - 4:30 pm

*Beginning October 1, 2015, Blue Ridge Bank will charge a $7 convenience fee to pay over the phone. In addition, certain fees may be charged by your credit card company. We advise you to check with them before making a payment.